MEMBER CARE
Guidelines for conversations, private messages and live gatherings.
Speak kindly, make room for different experiences, and share from your own perspective. Harassment, discrimination, threats, spam, unsolicited selling, and sharing another person’s private information are not welcome. Do not post passwords, payment information, or sensitive medical details.
The village is for education and connection. Do not diagnose another member, prescribe treatments, pressure others into health practices, or promise medical outcomes. Contact a qualified professional for personal health advice.
Discussion boards are visible to members and village moderators. Private messages can be opened in the app only by the participants. A participant can report a specific message, explicitly sharing that message and their report with moderators. Messages are stored on our servers and are not end-to-end encrypted. The service operator may need to access records for support, security, or legal obligations.
Shelly and authorized owners can review reports, hide or restore forum posts, close discussions, archive boards, and pause an account’s posting. A posting pause does not cancel membership or change billing. Members can block private messages, unfollow discussions, and turn off push notifications. Contact support@malulaniinnovations.com about a moderation decision or a data request.
Live gatherings use Zoom. Follow the host’s instructions and respect other participants. The host will tell participants when a session is being recorded; avoid sharing information you do not want included in a replay. Replays may use Google Drive, whose sharing permissions and playback availability also apply. Do not redistribute member links or recordings without permission.